Frequently Asked Questions (FAQs)

All measurements should be taken from fixing point to fixing
point (ie: eye to eye).
We will make necessary reductions for fixings and stretch.

Please see our Custom Shade Sails Measuring Procedure Page for detailed measurement guidelines

We serve customers all around the world!
To find out when to expect your order, please get in touch via our Contact page.

Shade Sails Online is a supplier of top-quality Shade Sail products manufactured here in Australia.
Every standard-size shade sail is made in line with orders, focusing on producing quality products rather than in large quantities.
Customers are asked to complete orders for custom-made shade sails via this page. When we receive your order, our team will process your request and ship the product out to you.

Not only is Shade Sails Online a supplier of top-quality products, but we also manufacture them at our purpose-built factory in Australia!
Every standard-size shade sail is made in line with orders, focusing on producing quality products rather than in large quantities.
Customers are asked to complete orders for custom-made shade sails via this page. When we receive your order, our team will process your request and ship the product out to you.

No, all products bought via Shade Sails Online include 100% FREE delivery!
All you need to do is choose your standard-size or custom-made shade sail, and we will cover the rest.

We have written a simple 9-step photo guide on our website, titled ‘Installing Your Shade Sail’.
A link to this page will be emailed along with your tracking number when your order is completed.

Our  shade sails are can be designed and fabricated for patios, over swimming pools, deck areas, car parks, playgrounds, BBQ areas, shopping centres, pools, schools, driveways, outdoor spas…… just about anywhere you need shade!
Customers are welcome to get in touch to discuss shade sail placement options with a member of our team.

A shade sail has curved edges which assist it to be tensioned correctly.
Typically the depth of the curve is between 6% and 10% of the length of the edge depending on factors such as number of edges, size and shape of Shade sail etc.
I.E. a 5000mm Shade Sail edge will have between approx 300mm and 500mm curve depth at the middle point of the curve.
We fabricate our Shade Sails with the least amount of curve we consider appropriate so as the Shade Sail will tighten correctly

Pricing on our site is for webbing edge sails and includes GST and Freight within Australia.
If you require a pocket and cable it will cost approx 55-60% more than that of a Webbing Edge Sail.
Typically there is no advantage for a DIY sail to be fabricated with a hem and wire running through it.

At Shade Sails Online, we sell both standard-size and custom-made products!
Our standard size shade sails are manufactured when ordered , with more information available here.
If you need a custom-made shade sail, simply visit our price calculator and choose your colours, shape, and measurements before adding the product to your cart.

Please see our Shade Sail Care & Maintenance Instructions on this page

At Shade Sails Online, we understand how frustrating it can be trying to find the best product for your sunny spot.
Our standard-sized and custom-made shade sails come with 3, 4, 5 and 6 sides, with an added option to select ‘other’ if you need more sides.


As well as shade sails, we sell bow shackles, jaw/jaw turnbuckles, and more. Visit our shop page to browse our products

In the event of extreme weather conditions, or if you want to store the shade sail out of season, make sure it is completely dry to begin with. Then, we recommend placing it in a protective bag away from rodents. Please note: our warranty doesn’t cover damage caused by the following events:
  • Storms (wind, rain, and hail)
  • Earthquakes
  • Birds and animals
  • Fire
  • Lightening
To receive a full warranty breakdown, feel free to get in touch with a member of our team.